How remote support works
Fast, secure and you stay in control the whole time.
1. Get in touch
Call (02) 9000 3800, email support@geekheads.au or raise a ticket.
Call (02) 9000 38002. Start a session
Open our remote session page and give the Geek the code on your screen.
Start a remote session3. Watch it get fixed
You see everything the Geek does, and you can end a one-off session at any time.
Speak to a GeekAnywhere in Australia
Our Geeks support businesses remotely across Australia, not just in Sydney.
Pay-as-you-go pricingSecure by design
Remote sessions are encrypted, and one-off sessions only start when you approve them.
Cyber securityWhat we can fix remotely
Email and Microsoft 365 problems, slow computers, software installs and updates, printer setup, password resets, new user setup and most everyday IT issues.
If it turns out to be a hardware fault, we’ll book a Geek on-site or arrange a repair.
Start a remote sessionSecure and in your control
For one-off help, nobody can connect to your computer unless you start the session and approve it. You see everything on screen, and you can end it with one click.
On our IT support plans, we use secure, managed remote tools so we can fix problems quickly, and only our Geeks can use them.
Cyber securityRemote support pricing
Remote support is included in our IT support plans, from $65 per user per month.
Without a plan, remote support is $165 an hour, billed in 15-minute blocks, so a quick fix costs a lot less than a visit. All prices include GST.
See IT support plansRemote IT support: common questions
What businesses ask before their first remote session.
Is remote support safe?
Yes. Sessions are encrypted, and for one-off help nobody can connect unless you start the session and approve it. You can watch everything and end the session at any time.
What can you fix remotely?
Most everyday problems: email and Microsoft 365, slow computers, software installs and updates, printers, password resets and new user setup. If it turns out to be hardware, we will book an on-site visit or repair.
Do you offer remote support outside Sydney?
Yes. We support businesses remotely anywhere in Australia.
How much does remote support cost?
It is included in our IT support plans. Without a plan it is $165 an hour, billed in 15-minute blocks. All prices include GST.
How do I start a remote session?
Get in touch first, then open our remote session page and give the Geek the code on your screen.
Get remote IT support
Call (02) 9000 3800 or fill out the form below and one of our Geeks will be in touch.