Business IT Support Pricing
Choose from three fixed priced IT support packages with no hidden fees. Easily compare features, inclusions and service level agreements tailored for Sydney businesses with 1–1000 employees.
Compare PackagesStarter
Perfect for sole traders and startups who need a reliable IT safety net without the overhead of an in-house tech.
Plus
Ideal for busy offices where someone is always having an IT issue—unlimited remote support and daily monitoring.
Pro
For operations that run on mission-critical tech: priority response, advanced security stack, and 24/7 geeks.
*All packages displayed are estimates only and final pricing may be adjusted following a review of your IT requirements.
Compare Our Packages
Complete list of features available in our IT support packages.
| Starter | Plus | Pro | |
|---|---|---|---|
| Remote Support | 2 Hours | Unlimited | 24/7 |
| Onsite Support | |||
| Afterhours Support | Additional charges | Additional charges | |
| Support Hours | 8am-6pm | 8am-6pm | 24/7 |
| Staff Onboarding + Offboarding | |||
| Microsoft 365 Administration | |||
| Cyber Security Awareness Training | |||
| EDR/Antivirus - Endpoint Protection | |||
| Cloud Hosted Email Security | |||
| Critical Software & Security Updates | |||
| Server Performance Monitoring | |||
| 24/7 System Monitoring + Alerts | |||
| Daily Backup Monitoring | |||
| Monthly Executive Reports | |||
| Standard Operating Environment | |||
| Secure Password Manager | |||
| DNS Filter Internet Protection |
IT Support Reviews
If you’re running a business you don’t have time to wrestle with IT—so our job is to quietly handle it for you. The reviews below are from local businesses we support across Sydney and Australia-wide, sharing what it’s actually like to work with Geekheads day to day.
Questions & Answers
Some common questions we get about Business IT Support.
How much does IT support cost for a small business?
IT support costs vary depending on your business size and needs. Many small businesses opt for a fixed monthly plan (managed IT services), which typically covers unlimited support, monitoring, and maintenance — and this model is generally more affordable and predictable than paying hourly for break-fix support.
What does IT support include?
Professional IT support typically includes helpdesk assistance, remote and onsite troubleshooting, device setup, cloud services, network monitoring, backups, cybersecurity protection, software updates, and ongoing maintenance.
What is managed IT services?
Managed IT services is a proactive support model where an IT company manages and maintains your entire technology environment for a fixed monthly fee. This includes security, updates, backups, monitoring, and unlimited support — helping prevent issues before they cause downtime.
What’s the difference between IT support and managed services?
Traditional IT support is reactive — you call when something breaks. Managed IT services, by contrast, are proactive — your systems are monitored 24/7, updates and security patches are handled regularly, and issues are resolved before they impact your business. This reduces downtime and overall IT costs over time.
Can IT support help with cybersecurity?
Yes, Geekheads IT support includes cybersecurity services such as antivirus protection, firewalls, 24/7 monitoring, email security, MFA setup, patching, and employee security training.
Do I need IT support for my business?
If your business relies on computers, emails, cloud platforms, or internet connectivity, then yes — IT support is essential. Reliable support helps prevent outages, protects your data from cyber threats, and ensures your staff can work efficiently without technical disruptions.
How fast will IT support respond?
Geekheads response times depend on guaranteed SLAs (service-level agreements), usually within 30 minutes, with many issues resolved remotely within minutes, while critical problems are prioritised for immediate response.
How do I choose an IT support company?
Ask about transparent pricing, fast response times, cybersecurity capabilities, and strong customer feedback. Geekheads provides proactive monitoring, clear communication, and tailored packages built for your business’s needs.
What happens if my server or network goes down?
Geekheads will diagnose and restore your systems as quickly as possible. With managed services, monitoring tools detect failures early, automatic backups protect your data, and failover options help minimise downtime — keeping your business operational even during issues.
Is IT support tax deductible?
Yes, IT support, managed IT services, and most technology expenses are generally considered operational business costs and can be claimed as a tax deduction. This includes services such as helpdesk support, maintenance, cloud services, cybersecurity, and software subscriptions.
However, some technology purchases may fall under instant asset write-off or depreciation rules, depending on the item and current ATO guidelines. For the most accurate advice, always check with your accountant or financial adviser, as tax rules can change and may vary based on your business structure.
Questions? Let's Talk
Call (02) 9000 3800 or fill out the below form and one of our friendly Geeks will be in touch.
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