How our help desk works
Raise it however suits you, and a Geek picks it up.
Remote help
Most problems are fixed over a secure remote session, often within minutes.
Remote IT supportOn-site when needed
If it needs hands on, a local Geek can usually be with you within 2 hours across Sydney and Macarthur.
Speak to a GeekAfter hours
After-hours support is included on our Pro plan, for businesses that can’t wait until morning.
See IT support plansReal people who know your business
No call centre and no script. You talk to the same small team of Geeks, who already know your setup, your staff and your history.
That means less explaining and faster fixes, because we’ve probably looked after that printer or laptop before.
Speak to a GeekEvery request tracked
Every call and email becomes a ticket, so nothing slips through the cracks. You can see what’s open, what’s been done and how long it took.
Remote requests are usually picked up within 30 minutes.
Raise a ticketIncluded in your plan, or pay as you go
Help desk support is part of our IT support plans, from $65 per user per month.
Only need help now and then? Pay as you go from $165 an hour, billed in 15-minute blocks. All prices include GST.
See IT support plansIT help desk: common questions
What businesses ask about getting help from our Geeks.
How do we contact the help desk?
Call (02) 9000 3800, email support@geekheads.au or raise a ticket in our support portal. Every request is logged as a ticket so nothing gets lost.
What are your help desk hours?
Our help desk is open 8am to 6pm. After-hours support is included on our Pro plan.
How quickly will you respond?
Remote requests are usually picked up within 30 minutes, and on-site visits can usually be arranged within 2 hours across Sydney and Macarthur.
Is the help desk included in your IT plans?
Yes. Help desk support is part of our IT support plans, from $65 per user per month. Without a plan, you can pay as you go from $165 an hour. All prices include GST.
Will we talk to the same people each time?
Yes. We are a small local team, so you deal with Geeks who already know your business and your setup.
Talk to a Geek about help desk support
Call (02) 9000 3800 or fill out the form below and one of our Geeks will be in touch.