G'day, we're Geekheads

Remote support requests are usually picked up within 30 minutes, and many issues are fixed remotely within minutes. When something needs a visit, we can usually be on-site within 2 hours.

Yes. We visit businesses across Camden, Macarthur, Wollondilly, the Southern Highlands and Greater Sydney. Our Geeks live locally, including in Camden, and we provide remote support Australia-wide.

Our business websites start from $499 and are usually ready in about 15 business days. We code them to load fast and set them up for Google and AI search from day one. Web hosting starts from $20 per website per month, hosted in Sydney with daily backups. See web design for details.

Yes. In most cases your existing business numbers can be moved to a new phone system, so customers keep calling the number they know. Our 3CX cloud phone systems start from $15 per user per month. See business phone systems.

Yes. We design and install office networks and Wi-Fi, including cabling, switches, firewalls and access points, then monitor and look after them so your team stays connected. See business networks.

Use three layers: email filtering to stop most scams before they reach the inbox, multi-factor authentication so a stolen password isn’t enough to get in, and short, regular staff training so people know what to look for. Most successful attacks on businesses still start with one convincing email.

Yes, with some ground rules. Free and personal AI tools may keep or learn from what you type, so staff shouldn’t paste in client details, passwords or financial information. Business versions, such as Microsoft 365 Copilot, keep your data within your organisation. A short AI policy that says which tools are approved and what can be shared goes a long way.

AI lets scammers write flawless, personalised emails, clone a voice from a short recording, and create fake websites and invoices in minutes. The old warning signs, such as spelling mistakes, are disappearing. Confirm any unusual request for money or passwords through a second channel, like a call to a number you already know.

Never change bank details based on an email alone. Call the supplier on a number you already have, not one in the email, to confirm any change. Turn on multi-factor authentication for email, as many of these scams start with a hacked mailbox, and ask your bank about payee name checks.

The Essential Eight is the Australian Cyber Security Centre’s list of eight key protections, including multi-factor authentication, regular backups, software updates and restricting admin access. It isn’t compulsory for most private businesses, but it’s the best practical checklist for most businesses, and insurers and larger clients increasingly ask about it.

Disconnect affected computers from the network, but don’t turn them off or pay a ransom. Call your IT provider straight away, change passwords from a clean device, and contact your bank if money may have been taken. Report it at cyber.gov.au or call 1300 CYBER1 (1300 292 371). If personal information was exposed, you may also need to notify the Office of the Australian Information Commissioner.