G'day, we're Geekheads
Business IT support without the headaches. Local Geeks keeping businesses across Camden, Macarthur and Sydney running smoothly for one fixed monthly fee.
Speak to a Geek
Google rating
5.0
★★★★★
Who we help
We look after small and medium businesses that rely on technology but don’t have time to manage it. Local businesses we support include Macarthur Preschool, Camden Wealth Advisers and Bookheads Bookkeeping, where we look after their networks, IT security and websites.
See plans and pricingTradies
Phones, email, quoting and job apps that just work on the road, with someone to call when they don’t.
Preschools and childcare
Secure devices, Wi-Fi and family records, so educators can focus on the children, not the computers.
Accountants and bookkeepers
Protected client data, reliable Microsoft 365 and the security your industry expects.
Financial advisers
Locked-down devices, email security and the IT controls compliance audits ask about.
Law firms
Confidential systems, secure email and backups you can rely on.
Any small business
Retail, health, offices and more. If your business runs on computers, email or the internet, we can help.
What we look after
One local team for everything technology in your business, explained without the jargon.
Managed IT support
One fixed monthly fee covers your whole team: help desk support, remote and on-site help, monitoring, updates and backups.
Most problems are fixed remotely within minutes, and because we keep an eye on your systems, many never happen in the first place.
Managed IT servicesCyber security
Scam emails, fake invoices and hacked email accounts are the biggest risks for small businesses, and AI is making them harder to spot.
We set up email filtering, multi-factor sign-in, updates and backups, and train your team to recognise scams, using the Australian Cyber Security Centre’s Essential Eight as our guide.
Cyber security
Microsoft 365 and cloud
We set up and move your business to Microsoft 365, including email, Teams, OneDrive and SharePoint, so your files are secure and available wherever your team works.
We handle the licences, migration and security, so the switch is smooth and nothing gets lost.
Microsoft 365 supportFixed-fee IT support
Ongoing support for one fixed monthly fee, or call us when you just need a hand.
Compare support plansSupport plans from $65 per user/month
Ongoing help for your whole team, plus monitoring, updates and security, for one fixed monthly fee.
Pay as you go from $165/hour
No plan needed. Remote support is $165 an hour, and on-site call-outs are $198 including travel and the first 30 minutes.
Local Geeks, not a call centre
Our office is in Sydney, and our Geeks work close to the businesses they look after. Warren, who supports many of our Camden and Macarthur clients, lives in Camden.
When something goes wrong, you deal with a Geek who knows your setup. Most problems are fixed remotely, and when a visit is needed we can usually be on-site within 2 hours across Camden, Macarthur, Wollondilly, the Southern Highlands and Greater Sydney.
Outside those areas, we support businesses Australia-wide with remote IT support.
IT support in Camden
How it works
Getting started is simple.
1. IT health check
We look at your computers, email, network and security, and tell you in plain English what needs attention.
2. We tidy up and secure
We fix the urgent issues, tighten security and set up monitoring, so problems are caught early.
3. Ongoing support
Your team calls, emails or raises a ticket, and a Geek you know picks it up. One fixed monthly fee, no surprises.
What our customers say
Rated 5.0 on Google by the businesses we look after across Camden, Macarthur and Sydney.
See all reviews“Always prompt and friendly when assisting with technology related issues. Very experienced and great service. Highly recommend.”
“Warren provided an excellent service while setting up my new laptop for my business. He was efficient, professional, and proactive throughout the entire process. He ensured everything was configured correctly, anticipated potential issues before they arose,…”
“Great onsite service, very honest and a great help with our PC's. Recommend Warren.”
IT support and cyber security questions
What business owners ask us most, from pricing to scams, AI and staying secure.
How much does IT support cost for a small business?
Our support plans start from $65 per user per month and cover your whole team, including monitoring, updates and security, for one fixed fee. If you only need help now and then, you can pay as you go: remote support is $165 an hour and on-site call-outs are $198, including travel and the first 30 minutes. See our pricing page for the details.
How quickly do you respond?
Remote support requests are usually picked up within 30 minutes, and many issues are fixed remotely within minutes. When something needs a visit, we can usually be on-site within 2 hours.
Do you come on-site?
Yes. We visit businesses across Camden, Macarthur, Wollondilly, the Southern Highlands and Greater Sydney. Our Geeks live locally, including in Camden, and we provide remote support Australia-wide.
How do I protect my business from scam emails and phishing?
Use three layers: email filtering to stop most scams before they reach the inbox, multi-factor authentication so a stolen password isn’t enough to get in, and short, regular staff training so people know what to look for. Most successful attacks on small businesses still start with one convincing email.
Is it safe for my staff to use AI tools like ChatGPT and Copilot?
Yes, with some ground rules. Free and personal AI tools may keep or learn from what you type, so staff shouldn’t paste in client details, passwords or financial information. Business versions, such as Microsoft 365 Copilot, keep your data within your organisation. A short AI policy that says which tools are approved and what can be shared goes a long way.
How are scammers using AI to target small businesses?
AI lets scammers write flawless, personalised emails, clone a voice from a short recording, and create fake websites and invoices in minutes. The old warning signs, such as spelling mistakes, are disappearing. Confirm any unusual request for money or passwords through a second channel, like a call to a number you already know.
How do I stop fake invoice and payment redirection scams?
Never change bank details based on an email alone. Call the supplier on a number you already have, not one in the email, to confirm any change. Turn on multi-factor authentication for email, as many of these scams start with a hacked mailbox, and ask your bank about payee name checks.
What is the Essential Eight, and does my business need it?
The Essential Eight is the Australian Cyber Security Centre’s list of eight key protections, including multi-factor authentication, regular backups, software updates and restricting admin access. It isn’t compulsory for most private businesses, but it’s the best practical checklist for small businesses, and insurers and larger clients increasingly ask about it.
What should I do if my business has been hacked or hit by ransomware?
Disconnect affected computers from the network, but don’t turn them off or pay a ransom. Call your IT provider straight away, change passwords from a clean device, and contact your bank if money may have been taken. Report it at cyber.gov.au or call 1300 CYBER1 (1300 292 371). If personal information was exposed, you may also need to notify the Office of the Australian Information Commissioner.
Does my small business need cyber insurance?
It’s worth considering. Cyber insurance can cover the cost of recovering systems, lost income while you’re down, and responding to a data breach. Most insurers now expect basics like multi-factor authentication, regular backups and up-to-date software before they’ll cover you, so getting those right also helps if you ever need to claim. Your insurance broker can advise on the right policy.
Ready to speak to a Geek?
Call (02) 9000 3800 or fill in the form and one of our friendly Geeks will be in touch.