Yes, Geekheads IT support includes cybersecurity services such as antivirus protection, firewalls, 24/7 monitoring, email security, MFA setup, patching and employee security training.

If your business relies on computers, emails, cloud platforms, or internet connectivity, then yes — IT support is essential. Reliable support helps prevent outages, protects your data from cyber threats and ensures your staff can work efficiently without technical disruptions.

Geekheads response times depend on guaranteed SLAs (service-level agreements), usually within 30 minutes with many issues resolved remotely within minutes, while critical problems are prioritised for immediate response.

Ask about our transparent pricing, fast response times, cybersecurity capabilities and strong customer feedback. Geekheads provide proactive monitoring, clear communication and tailored packages built for your business’s needs.

Geekheads will diagnose and restore your systems as quickly as possible. With managed services, monitoring tools detect failures early, automatic backups protect your data, and failover options help minimise downtime — keeping your business operational even during issues.

Yes, in Australia, IT support, managed IT services and most technology expenses are generally considered operational business costs and can be claimed as a tax deduction. This includes services such as helpdesk support, maintenance, cloud services, cybersecurity and software subscriptions.

However, some technology purchases may fall under instant asset write-off or depreciation rules, depending on the item and current ATO guidelines. For the most accurate advice, always check with your accountant or financial advisor, as tax rules can change and may vary based on your business structure.